Privacy Policy

Oak & Ash (“we,” “us,” or “our”) operates the oakashlounge.com website and provides premium mobile cigar lounge rental services across Pennsylvania and New Jersey. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book our services, make purchases through our online shop, or interact with us through any digital channel.

By using our website or engaging our services, you consent to the practices described in this policy.

Information we collect

Information you provide directly

When you book a consultation, submit an inquiry form, make a purchase, or contact us, we may collect the following information:

Name, email address, and phone number. Event details including event type, date, location, and estimated guest count. Package preferences and special requests. Billing and shipping address (for merchandise purchases). Payment information (processed securely through our third-party payment processor; we do not store credit card numbers). Any additional information you choose to share in messages or consultation calls.

Information collected automatically

When you visit our website, we may automatically collect: IP address and approximate geographic location, browser type, device type, and operating system, pages visited, time spent on pages, and navigation patterns, referring website or search terms used to find us. This information is collected through cookies, web beacons, and similar technologies.

How we use your information

We use the information we collect for the following purposes: to respond to your inquiries and provide consultation services, to process bookings, manage event logistics, and deliver our cigar lounge services, to process merchandise orders and arrange delivery, to send booking confirmations, event reminders, and follow-up communications, to send marketing emails and newsletters (only with your consent; you may unsubscribe at any time), to improve our website, services, and customer experience, to analyze website traffic and usage patterns, and to comply with legal obligations.

Third-party services

We use the following third-party services to operate our business. Each has its own privacy policy governing its use of your data: GoHighLevel (GHL) for customer relationship management, booking calendar, email and SMS marketing, and lead management. WooCommerce for online merchandise shop and order processing. Google Analytics for website traffic analysis and user behavior insights. Payment processors (e.g., Stripe, Square) for secure payment processing. WordPress and Elementor Pro for website hosting and design. Social media platforms (Instagram, Facebook, TikTok) for marketing and community engagement.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and support our marketing efforts. Essential cookies are required for basic website functionality (e.g., session management, security). Analytics cookies help us understand how visitors use our website (e.g., Google Analytics). Marketing cookies are used to deliver relevant advertising and track campaign performance. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Age verification and tobacco compliance

Oak & Ash provides cigar services exclusively to guests aged 21 and older. We verify the age of all participants at our events. Our website and services are not directed at individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected information from a minor, we will promptly delete it. All cigar services comply with applicable federal, state, and local tobacco regulations.

Alcohol and beverage policy

Oak & Ash does not sell alcohol. The Cigar and Whiskey Pairing Experience included in certain packages is an educational workshop where complimentary whiskey and bourbon samples are provided at no additional charge as part of the experience fee. These samples are not a beverage sale.

Guests may bring their own beverages (BYOB) to enjoy alongside their cigar lounge experience. Oak & Ash does not serve, distribute, or sell alcohol as a separate product or service.

All guests participating in cigar services and the Cigar and Whiskey Pairing Experience must be 21 years of age or older.

Data security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have the following rights regarding your personal information: Access (request a copy of the personal information we hold about you), Correction (request correction of inaccurate or incomplete information), Deletion (request deletion of your personal information, subject to legal retention requirements), and Opt-out (unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly).